Thursday, March 17, 2011

EnvisionWare is Moving!

We've outgrown our US Home of the past six years so we are moving to a new, larger high tech facility later this month.

Once we get all of the trolls unpacked and the books cataloged and on the shelves, we'll be opening the Library of the Future along with our new seventy-five seat auditorium.   Inside the new space there's plenty of room for guests as well as lots of space to support our continued growth.  We hope you'll plan on visiting with us in the coming weeks to see the latest in self service and library efficiency solutions.

All NEW contact information effective 28 March 2011:
New Address:
EnvisionWare, Inc.
2855 Premiere Parkway
Suite A
Duluth, GA 30097-5201

New Telephone Numbers:678-382-6500  Main Voice
678-382-6600  Direct Support Line
800-216-8370  Toll Free
678-382-6501  Fax

All of our extension numbers will change as we adopt direct dialing for all US offices and employees.

Direct Dial Departments:
800-216-8370 Ext. 6530 toll free to Operations (Accounting and Logistics)
800-216-8370 Ext. 6550 toll free to Sales
800-216-8370 Ext. 6600 toll free to Support
800-216-8370 Ext. 6650 toll free to Professional Services

Direct Dial Sales Team: 
678-382-6551 or 800-216-8370 Ext. 6551  Al Coalla
678-382-6552 or 800-216-8370 Ext. 6552  John Himes 
678-382-6553 or 800-216-8370 Ext. 6553  Kristen Artines
678-382-6554 or 800-216-8370 Ext. 6554  Wendy Bratcher
678-382-6555 or 800-216-8370 Ext. 6555  Steve Kraus 
678-382-6556 or 800-216-8370 Ext. 6556  Bryan Pasteryk

Possible Service Disruptions:
The move begins Thursday, 24 March and continues through Tuesday, 29 March.  Response times from all departments may be slow all day Friday, 25 March and Monday, 28 March.
Customer Center - Normal operation throughout the move
Telephone system - Possible telephone interruptions March 25: 5:00pm - 7:00pm (24x7 service unaffected)
Special Support Request:  Please defer upgrades on 25 March and 28 March if possible since resumption of computing and other services may be erratic during this period.  We will accommodate critical customer needs during all normal support hours and will provide 24x7 SLA response times for Platinum and PlatinumPlus subscribers.
Note to vendors:  Inside delivery is no longer required.  The new facilities have several loading docks to accept large pallets of RFID tags and equipment deliveries.  Receiving will be closed on Friday, 25 March.
If you anticipate any special needs for the period during the move please contact the  department in advance using the current telephone numbers: 678-584-5911 or 800-216-8370.

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