The Man in the Purple Shirt is thrilled to welcome his new colleague Craig to the Professional Services Department! Please see official press release below:
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EnvisionWare, a leading provider of self‐service and library efficiency solutions, announces the appointment of Craig Gorbet as Implementation Consultant. In this role, Craig will be responsible for customer implementations for EnvisionWare hardware and software products primarily in the Western region of the United States. Craig will also work closely with other members of the implementation team to support and train customers companywide.
“Craig brings to us almost twenty years of experience in library implementations, customer training, support, and service,” said Cheryl Morgan, EnvisionWare’s Director of Professional Services. “His technical background and in‐depth knowledge of libraries and the library market will be a huge asset to our customers and implementation team.”
Prior to joining EnvisionWare, Craig served as National Technical Support Specialist for DecisionOne, a service provider for a library technology vendor. There he oversaw library installations for inventory control, self‐checkout, and RFID solutions, and trained customers and technicians on how to leverage, service, and troubleshoot equipment. Before that, Craig spent seventeen years with Checkpoint Systems, managing library
installations and operations of Checkpoint’s EM, RF, RFID, and Patron Services platforms. He holds a Bachelor of Science in Electronics Engineering Technology from DeVry Institute of Technology in California.
“EnvisionWare is a growing company with a great reputation for customer service and satisfaction,” said Gorbet. “I’m excited to join the implementation team.”
Contact:
Kathryn Spier‐Miller
315‐380‐8600
kathryn@ksmcg.com
Friday, January 20, 2012
Thursday, December 22, 2011
EnvisionWare Holiday Celebration: Exclusive Eyewitness Account!
Dear Friends,
This week the Man in the Purple shirt offers you candid snapshots from the EnvisionWare Christmas Party, which was recently hosted at an undisclosed location somewhere in the state of Georgia. We had a wonderful time celebrating the holidays in our usual spirit of friendship and camaraderie, and extend that same warm feeling to all of you as well. Thank you for enabling us to continue doing what we love, and best wishes for a happy, healthy and prosperous 2012.
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| John Himes, "Gentleman Farmer" and Director of Sales, arrives to his customary fanfare. |
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| A gift for our Chief Executive Officer, expressing our appreciation and love. |
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| Somewhere in this photo sits The Man in the Purple Shirt, incognito. |
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| A highly decorated EnvisionWare Officer. |
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| Mike Monk (right) declares the party a success. |
Thursday, December 1, 2011
STOP THE PRESSES! eCommerce 3.0 is here!
I know a lot of you have been waiting for this for a very long time, so I'm going to avoid my usual preamble and just let you know that the new eCommerce is here. The only thing I will add is that I personally have installed this new version and am quite pleased with it.
EnvisionWare eCommerce Services® 3.0 was released November 30, 2011 and is available via the Customer Center.
Please see the Release Notes for a list of all the latest enhancements.
EnvisionWare eCommerce Services® 3.0 was released November 30, 2011 and is available via the Customer Center.
Please see the Release Notes for a list of all the latest enhancements.
Tuesday, November 29, 2011
Cheryl Morgan Appointed Director (AKA "Supreme Commander") of Professional Services
Those of you who have been with me from the beginning, who have followed me from the heady, expectant days of youth to the chastened threshold of middle age--those who, in other words, visit this page on a regular basis to catch the latest goings-on from EnvisionWare, Inc.--will probably have figured out by now that The Man in the Purple Shirt works for the Professional Services Department. You may have heard of--or even known--Field Commander Kristin Sjulson, who led our fine department through many a bracing winter campaign, or, before and sometimes beside her, the gallant Nova Chase, who now heads the EnvisionWare Departments of Support and Quality Assurance with grace and candor. Well, once again, a new leaf has been turned over (as the old-timers say), and I am here to announce a NEW Director (or, as I like to say, Supreme Commander) of Professional Services: the brave and bold Cheryl Morgan. All hyperbole aside, Ms. Morgan is an exceptionally qualified choice to lead our department, and my colleagues and I are very much looking forward to working with her as we enter our next phase of delivering to, and partnering with, public libraries worldwide. Here is the official press release:
Atlanta, GA, November 28, 2011 – EnvisionWare, a leading provider of self‐service and
library efficiency solutions, announced today the appointment of Cheryl Morgan as Director
of Professional Services.
In this role, Cheryl will oversee customer implementations for EnvisionWare hardware and
software products. She and her team will also work with customers to determine the best
configurations, settings, and options based on their needs and goals.
“For technology to work as efficiently and effectively as possible, we must work in
partnership with our customers to understand their objectives and challenges,” said
EnvisionWare COO Scott Fothergill. “Cheryl brings practical, hands‐on experience with
implementing and managing library technology. We are proud to have her leading our
professional services team.”
Prior to joining EnvisionWare, Cheryl spent nine years at Forsyth County Public library in
Georgia, where she was Assistant Director for Information Technology. Before that, she
spent three years as Library Systems Specialist and Network Field Engineer for Interface
Electronics. Cheryl has also worked in academic libraries, serving as Technical Services
Librarian for Howard Community College in Maryland and Catalog and Systems Librarian
for Trinity College (now Trinity University) in Washington, D.C. She holds a Master of
Science in Library Science (MSLS) from Clarion University in Pennsylvania and a Master of
Science in Administration (MSA) from Trinity College.
“I get great satisfaction in helping libraries leverage technology to provide better service to
their communities,” said Morgan. “I look forward to working with our customers to help
them accomplish their customer service goals.”
Atlanta, GA, November 28, 2011 – EnvisionWare, a leading provider of self‐service and
library efficiency solutions, announced today the appointment of Cheryl Morgan as Director
of Professional Services.
In this role, Cheryl will oversee customer implementations for EnvisionWare hardware and
software products. She and her team will also work with customers to determine the best
configurations, settings, and options based on their needs and goals.
“For technology to work as efficiently and effectively as possible, we must work in
partnership with our customers to understand their objectives and challenges,” said
EnvisionWare COO Scott Fothergill. “Cheryl brings practical, hands‐on experience with
implementing and managing library technology. We are proud to have her leading our
professional services team.”
Prior to joining EnvisionWare, Cheryl spent nine years at Forsyth County Public library in
Georgia, where she was Assistant Director for Information Technology. Before that, she
spent three years as Library Systems Specialist and Network Field Engineer for Interface
Electronics. Cheryl has also worked in academic libraries, serving as Technical Services
Librarian for Howard Community College in Maryland and Catalog and Systems Librarian
for Trinity College (now Trinity University) in Washington, D.C. She holds a Master of
Science in Library Science (MSLS) from Clarion University in Pennsylvania and a Master of
Science in Administration (MSA) from Trinity College.
“I get great satisfaction in helping libraries leverage technology to provide better service to
their communities,” said Morgan. “I look forward to working with our customers to help
them accomplish their customer service goals.”
Thursday, November 17, 2011
"Gentleman Farmer" John Himes Crowned Director of EnvisionWare Sales in Private Ceremony
Okay, okay...The Man in the Purple Shirt will concede that he is getting a little carried away in the spirit of the moment, but...anyone who has dealt with EnvisionWare for any extended period of time has probably come in contact with John Himes, and can therefore echo my sentiment that this man is universally loved. So...your humble scribe will now get out of the way and let the official announcement speak for itself:
Atlanta, GA, November 9, 2011 - EnvisionWare, a leading provider of self-‐service and library efficiency solutions, announced today the appointment of John Himes as Director of Sales and Library Business Development. Previously, John served as manager of sales for EnvisionWare’s Western Region.
“John has consistently served as an advocate for our customers to ensure we meet and exceed their expectations for service and responsiveness,” said EnvisionWare COO Scott Fothergill. “We welcome John to the management team and look forward to working together to deliver a stellar customer experience throughout our organization.”
In this new role, John will assume Al Coalla’s responsibilities in overseeing sales. He will also have expanded responsibilities for creating business development strategies and processes to support EnvisionWare’s broader plan, which is focused on customer service.
“John has established strong and loyal relationships with our customers and prospective customers. He also has a proven track record of responsiveness and a deep understanding of customer needs,” said CEO Mike Monk. “He is the right person to lead our sales team and make certain our business development efforts are in alignment with our company’s strategic vision of providing the best service, products and customer satisfaction within the industry.”
Before joining EnvisionWare in 2004, John spent two years with Digital Access Control, an EnvisionWare reseller. He also spent ten years at Xerox Corporation as Practice Director for Xerox Connect, the company’s technology consulting division.
“I’ve spent the last ten years getting to know our customers and prospective customers in the West so that we could offer products and solutions that best meet their unique challenges and needs,” said Himes. “In this new role, I look forward to partnering with our customers at a national level, and to helping libraries become more efficient and essential within their communities.”
About EnvisionWare
EnvisionWare is a leading provider of self‐service and library‐efficiency solutions. Today, over ten thousand libraries use EnvisionWare products to enrich their service offerings and to empower their customers to do more for themselves. EnvisionWare offers twenty‐two systems, including PC Reservation® computer management, LPT:One™ print management, and OneStop™ for self‐service circulation. For more information about EnvisionWare, visit www.envisionware.com.
“John has consistently served as an advocate for our customers to ensure we meet and exceed their expectations for service and responsiveness,” said EnvisionWare COO Scott Fothergill. “We welcome John to the management team and look forward to working together to deliver a stellar customer experience throughout our organization.”
In this new role, John will assume Al Coalla’s responsibilities in overseeing sales. He will also have expanded responsibilities for creating business development strategies and processes to support EnvisionWare’s broader plan, which is focused on customer service.
“John has established strong and loyal relationships with our customers and prospective customers. He also has a proven track record of responsiveness and a deep understanding of customer needs,” said CEO Mike Monk. “He is the right person to lead our sales team and make certain our business development efforts are in alignment with our company’s strategic vision of providing the best service, products and customer satisfaction within the industry.”
Before joining EnvisionWare in 2004, John spent two years with Digital Access Control, an EnvisionWare reseller. He also spent ten years at Xerox Corporation as Practice Director for Xerox Connect, the company’s technology consulting division.
“I’ve spent the last ten years getting to know our customers and prospective customers in the West so that we could offer products and solutions that best meet their unique challenges and needs,” said Himes. “In this new role, I look forward to partnering with our customers at a national level, and to helping libraries become more efficient and essential within their communities.”
About EnvisionWare
EnvisionWare is a leading provider of self‐service and library‐efficiency solutions. Today, over ten thousand libraries use EnvisionWare products to enrich their service offerings and to empower their customers to do more for themselves. EnvisionWare offers twenty‐two systems, including PC Reservation® computer management, LPT:One™ print management, and OneStop™ for self‐service circulation. For more information about EnvisionWare, visit www.envisionware.com.
Monday, November 14, 2011
EnvisionWare announces Expanded Customer Service Resources
For Immediate Release
Contact:
Kathryn Spier-Miller
315-380-8600
kathryn@ksmcg.com
EnvisionWare Announces Expanded Customer Service Resources
First Phase of Strategic Plan Focused on Service
Atlanta, GA, November 4, 2011 – EnvisionWare, a leading provider of self-service and library efficiency solutions, announced today an expansion of the company’s field support technical resources. The addition of 200 independent field technicians is the first phase of a strategic plan focused on improved customer service and satisfaction.
EnvisionWare's global support staff operates from Company service locations throughout the United States and Australia. The new field technicians will supplement existing US field staff. The technicians are trained to troubleshoot and service a full range of hardware from the EnvisionWare Coin/Bill Acceptor (CBA) to sophisticated sorting systems. EnvisionWare employees will continue to serve as the primary point of service and advice for customers.
According to EnvisionWare COO Scott Fothergill, the plan to expand the company’s field support resources has been in development for several months and is part of a broader strategy focused on customer service. The expanded support model went through rigorous testing and piloting to ensure the results met and exceeded expectations for customer service and technical support.
“Our team has an incredible depth of knowledge about our products and a long history of working in libraries and with our customers,” said CEO Mike Monk. “By expanding our technical services in the field, our staff can continue to offer personalized service, backed by a responsive and skilled technical support team.”
About EnvisionWare
EnvisionWare is a leading provider of self-service and library efficiency solutions. Today, over ten thousand libraries use EnvisionWare products to enrich the service offerings of their library and to empower their customers to do more for themselves. EnvisionWare offers twenty-two systems, including PC Reservation® computer management, LPT:One™ print management, and OneStop™ for self-service circulation. For more information about EnvisionWare, visit www.envisionware.com.
Contact:
Kathryn Spier-Miller
315-380-8600
kathryn@ksmcg.com
EnvisionWare Announces Expanded Customer Service Resources
First Phase of Strategic Plan Focused on Service
Atlanta, GA, November 4, 2011 – EnvisionWare, a leading provider of self-service and library efficiency solutions, announced today an expansion of the company’s field support technical resources. The addition of 200 independent field technicians is the first phase of a strategic plan focused on improved customer service and satisfaction.
EnvisionWare's global support staff operates from Company service locations throughout the United States and Australia. The new field technicians will supplement existing US field staff. The technicians are trained to troubleshoot and service a full range of hardware from the EnvisionWare Coin/Bill Acceptor (CBA) to sophisticated sorting systems. EnvisionWare employees will continue to serve as the primary point of service and advice for customers.
According to EnvisionWare COO Scott Fothergill, the plan to expand the company’s field support resources has been in development for several months and is part of a broader strategy focused on customer service. The expanded support model went through rigorous testing and piloting to ensure the results met and exceeded expectations for customer service and technical support.
“Our team has an incredible depth of knowledge about our products and a long history of working in libraries and with our customers,” said CEO Mike Monk. “By expanding our technical services in the field, our staff can continue to offer personalized service, backed by a responsive and skilled technical support team.”
EnvisionWare is a leading provider of self-service and library efficiency solutions. Today, over ten thousand libraries use EnvisionWare products to enrich the service offerings of their library and to empower their customers to do more for themselves. EnvisionWare offers twenty-two systems, including PC Reservation® computer management, LPT:One™ print management, and OneStop™ for self-service circulation. For more information about EnvisionWare, visit www.envisionware.com.
Tuesday, September 13, 2011
Customer and Product Updates
King County Library System Selects EnvisionWare
KCLS, voted Library of the Year 2011 by Library Journal and Cengage, has selected EnvisionWare's computer and print management solutions, PC Reservation® and LPT:One™. "PC & Print Reservation is one of the most impactful and visible systems to our library patrons," said Jed Moffitt, director of information technology services. "With so many technology initiatives on our plate, we needed an established, reliable, and mature system with a team we could count on. EnvisionWare has an outstanding reputation for customer service and dependability. Their system is also flexible enough to handle our unique technology needs, including our open source ILS.”
Authentication and Accounting Module (AAM)™ - Product Release v. 3.17
This new version of AAM provides compatibilty with Server 2003/2008/2008R2, Vista and Windows 7 on 32 and 64-bit platforms. Registry settings will automatically migrate into a preference file -- the configuration interface remains unchanged. This new version is designed to automatically support any released version of MySQL as well as MS-Jet/Access.
LPT:One™ Print Cost Control - Service Pack Release v. 4.7.2
The 4.7.2 Service Pack incorporates the latest hotfixes for version 4.7 and it adopts the latest version of EnvisionWare System Monitor, which is now protected against downgrade and designed in conformance to the certified file structure for the latest versions of Windows.
What's Ahead
Over the course of the next three months EnvisionWare will deliver several new products and updates:· EnvisionWare eCommerce Services™ v. 3.0
Includes new processors and multiple implementation architectures, major system enhancements including multiple methods of controlling itemized fines as well as improved handling of itemized fine payment for touch screen kiosks.
· EnvisionWare Media Case Controller (EMC2)™ v. 251Delivers speed, improved user interface and system recovery capabilities for customers with Clear-Vu and Kwik Cases.
· EnvisionWare RFID Suite™ v 2.3Provides support for additional proprietary vendor data models including older models in order to assist customers that are migrating from other systems to EnvisionWare. Delivers the latest interface for EnvisionWare Media Case Controller (Spectrum and Kwik Models).
A new and improved user interface for staff offers more intuitive operation, keyboard interaction and self healing workflow for incomplete sets. There are speed, workflow and other enhancements that affect operations with most major ILS commercial and open source platforms.
· OneStop™ Service Pack v. 1.10A new and improved user interface for staff offers more intuitive operation, keyboard interaction and self healing workflow for incomplete sets. There are speed, workflow and other enhancements that affect operations with most major ILS commercial and open source platforms.
Includes fixes and improvements for issues reported by customers and is compatible with version 2.3 of the EnvisionWare RFID Suite
· PC Reservation® Service Pack v. 3.5.11Major performance enhancements are the focus of this service pack along with a number of improvements requested by customers
· PC Reservation® V4 UpdateNew options for control menu layout, font size and default locations and other system improvements requested by customers
· New EnvisionWare Conversion OptionsComplementing the current choices for the powerful Mobile Station and the kit that adds conversion to existing staff stations, EnvisionWare will deliver a new Portable Conversion Cart in three models: One includes a table computer, another offers a laptop and the third uses existing customer laptops. All Carts provide 8 hours of in-stack battery life, automated tag dispensing and rapid conversion capabilities. EnvisionWare has recently introduced another new option for turnkey tag installation/conversion which permits worry-free migration to RFID at remarkable speed and with a 100% performance guarantee.
There are more updates and releases planned than are listed here. Starting today, product release announcements will also be posted on the home page of the EnvisionWare Customer Center.
Every day more than 10,000 libraries world wide use EnvisionWare solutions to improve self service and library efficiency.
To read more about these products visit http:/www.envisionware.com. Customers can download new releases from the Customer Center. If you would like to learn more please complete a contact request and one of our consultants will respond to your needs.
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